Designed and deployed a federal health equity training program, achieving a 94% increase in participant knowledge scores and establishing a durable curriculum for future cohorts.
Directed the long-term strategic roadmap for enterprise digital services impacting millions of members, aligning leadership priorities with state and federal regulatory mandates.
Led the product lifecycle for digital health CRM and Voice of Customer initiatives, ensuring HIPAA, HITECH, and TEFCA compliance across 55 concurrent projects.
Managed a $2M+ federally-funded Health Disparities program, translating state policy into local action and serving 890,000+ residents through cross-functional outreach and health equity strategy.
Developed the brand discovery strategy for a digital healthcare brand's merger with a Fortune 20 healthcare entity, ensuring regulatory compliance and post-merger market positioning.
Launched a statewide health equity platform and designed the department's first internal equity RFP program, focused on maternal health policy and public procurement equity.
Reengineered the Financial Aid service delivery process for a public university, improving service for 30,000 students and increasing overall satisfaction and operational efficiency.
Conducted independent research on U.S. maternal mortality disparities and contributed findings to policy briefs aimed at reducing mortality in marginalized communities.
